If a room booking for one room is cancelled 7 full days + before arrival a full refund will be provided to you.
If a booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made. In the event of a non arrival or booking reduction (after arrival date) the full cost of the original booking is charged. We would advise all guests to take our travel insurance to cover the eventuality of having to cancel within 7 days of arrival
All rooms are offered subject to them being available on receipt of successful completion of credit or debit card payment
We normally take full payment of any room reservation within 48 hours from when the booking is made but this does not affect your right to cancel and receive a full refund subject to the cancellation terms above
Any change or amendment to the arrival date on a room booking will be accommodated on a single (one room only) booking if another suitable date is available for that room and provided the amendment is made 7 days + or more in advance.
On Multiple Room Bookings any change or amendment will only be possible if the amendment or change is requested more than 21 days in advance of stay and if amended room dates are available.
Accounts can be settled in cash, MASTERCARD, VISA, DELTA or MAESTRO, DINERS card. We reserve the right to make interim charges during a customer stay of the amount of charged items exceeds £300. . Cheques are not accepted
Rooms may not be ready until 3.00pm on day of arrival, but guests are welcome to arrive early at the hotel and enjoy the facilitieswe are open normally 8.30AM. On departure day, rooms must be vacated by 10.30am
The hotel is not responsible at all for any property lost on the premises. The hotel is not responsible for damage or loss to guest vehicles left on our premises and guests park in our car park at their own risk Guests may bring visitors into the hotel guest roomsby prior written arrangement with our management only. Charges and restrictions will apply.
The Oxenham Arms non-smoking and non-vaping policy.
Due to UK legislation smoking will not be permitted in any public area. Smoking is not permitted in any of the hotel's bedrooms. Smoking is permitted in the designated area at the rear of the hotel near the gardens. Unlawful smoking in guest rooms or any public areas, bedrooms or bathrooms will incur a £250 fine to cover cleaning and re-set of smoke alarms. Vaping is not permitted in any public area of the hotel.
Child Z beds in rooms are restricted to a maximum age of 14 years. A nightly Z bed additional charge of £35 per bed/child is made to cover bedding and breakfast costs. Z beds are restricted to the Belstone Room , Bovey Room and the Chagford Room.We are a family friendly hotel however for the comfort and relaxation of all our guest we do ask parents to keep their children under and immediate supervision / control at all times.
Dogs are only allowed on leads and in the bar area and gardens. We do not allow pets in guest rooms or any other areas.
We cannot be held responsible for the failure of public services such as water, electricity etc, or for any disturbance which is outside or beyond our control including the weather.
Vouchers must be redeemed at the time of arrival at the hotel, they are not redeemable through third party booking agents and are not redeemable or part redeemable in exchange for cash or credit.
Damage to our building, property or grounds will be immediately chargeable to the customer.
Discounts that we may offer on our own direct Website and our own direct Brochures are only available if booking direct with our hotel and not available if booking via any 3rd party company, website or booking agency.
The Oxenham Arms South Zeal, Dartmoor National Park, Devon EX202JT Tel:01837 840244 Email:email@example.com © The Oxenham Arms 2014